How To Get Help From The ThimPress Support
This support policy applies to all products and services provided by ThimPress. All partners, clients, and ThimPress staff must comply with it. ThimPress has the right to update this policy at any time, and the change will immediately affect any support cases. If you have questions or issues about our products, the official ThimPress support team is always ready to assist.
This article explains how to get help from our support team.
Before You Submit a Ticket
Submitting a ticket is not the best way to address your questions/issues; sometimes, you can find your answer easily in our documentation, FAQs, or even forums.
Submitting Support Tickets on Help ThimPress
With all the technical issues, you need to create a support ticket on the Help ThimPress. We do not support technical issues via the ThemeForest comment section, social networks, communities, or email.
What Is Supported
- ThimPress themes issues
- ThimPress plugins issue
- Small modifications
- Refund requests
What Is Not Supported
- Issues from third-party plugins or themes
- Code customization guidance
Ticket Guideline
You can check out our guidelines to create a new ticket on our forum: How To Create An Account And Submit A Support Ticket.
Why Is Your Ticket Removed?
We receive thousands of tickets every day and to maintain our system, we will remove your ticket due to the reasons below:
- After 45 days without any reply, the ticket will be closed & removed for the next 30 days.
- MLM, CBD, Crypto/Forex, gaming, gambling, financial service, or adult-related tickets.
What Caused a Delayed Response?
There are some reasons which may cause a delay in your ticket response:
- Not enough information
- No purchase code
- Many questions per ticket or new questions in the same ticket are submitted
- Local installation
- The difference in the time zone (we are in GMT+7)
Customize Service
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