Adyen is an enterprise payment gateway that allows merchants to process global payments securely. This guide explains how to connect Adyen payments to Shopify using the official integration and outlines key requirements, limitations, and reconciliation steps.
This article follows Shopify and Adyen’s official documentation and is intended for merchants with approved access.
Overview of Adyen on Shopify
Adyen integrates with Shopify as a third-party payment provider. The integration enables secure credit card processing and centralized transaction management for enterprise-level stores.
Before activation, merchants must receive approval from Shopify and complete Adyen account setup.
Ineligible or Incompatible Features
Before you connect Adyen payments to Shopify, review the following limitations:
Local Payment Methods (LPMs)
Not all local payment methods offered by Adyen are supported through the Shopify integration.
Shopify Checkout Requirement
Shopify Checkout is required
Shopify Plus merchants must upgrade their checkout to use Adyen
How to Activate Adyen Payments on Shopify
Requirements Before Activation
Approval from a Shopify Sales Representative or Customer Success Manager
An active Adyen account
Access to Shopify admin settings
Steps to Connect Adyen Payments to Shopify
From your Shopify admin, go to Settings > Payments
In the Shopify Payments section, click Manage
Select Switch to a third-party provider, then confirm
Choose Adyen Payments – Credit Cards from the provider list
Click Manage account
Allow the Adyen payment extension to access store data (if prompted)
Select the Adyen account you want to connect
Follow instructions in the Adyen Customer Area to install and test the integration
Once completed, your store can begin processing Shopify payments through Adyen.
Reconciling Orders When Using Adyen
Understanding the Merchant Reference Number
When a customer pays using Adyen, Shopify sends a merchantReference to Adyen. This reference includes:
Shopify store ID
Payment ID
Example: 12345-67890
12345= Shopify store ID67890= Payment ID
How to Reconcile Transactions
Search your Shopify admin using the payment ID
Match the order with the corresponding transaction in Adyen
Important Payment Status Notes
Pending: Payment processing can take several days
Paid: Order can be fulfilled
Expired: Confirm no payment was received in Adyen before requesting payment again
Authorization keys are no longer displayed in Shopify order timelines and must be retrieved from the Adyen dashboard.
Support Responsibilities
Shopify Support
Contact Shopify Support for:
Requesting Adyen access
Activating or configuring the integration
Troubleshooting Shopify-related issues
Adyen Support
Contact Adyen Support for:
Account onboarding and verification
Compliance and regulations
Pricing, payouts, and disputes
Fraud prevention and reporting
FAQs
Do I need Shopify approval to use Adyen?
Yes. You must receive approval from Shopify before activating Adyen.
Can I use all Adyen payment methods on Shopify?
No. Some local payment methods are not supported through the Shopify integration.
Why does my payment show as Pending?
Payments may take several days to process. Orders can be fulfilled once the status changes to Paid.
Where can I find the authorization key?
Authorization keys are available only in your Adyen account, not in Shopify.
Conclusion
Connecting Adyen payments to Shopify provides enterprise merchants with a secure and scalable payment solution. By meeting approval requirements, following the activation steps, and understanding reconciliation processes, you can ensure smooth payment operations and accurate financial tracking.
This integration is best suited for businesses with advanced payment and reporting needs.
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