Managing payment options is an important part of running a Shopify store. If you no longer need certain providers, you can deactivate them directly from your Shopify admin.
This guide explains how to deactivate additional payment methods in Shopify using the official process, without affecting existing orders or returns.
This article is based on Shopify’s official documentation and focuses only on the essential steps.
Why Deactivate Additional Payment Methods in Shopify
Store owners often deactivate additional Shopify payment methods to:
Simplify the checkout experience
Remove unused or unsupported payment providers
Reduce operational complexity
Maintain better control over payment options
Deactivation is safer than uninstalling, especially for handling refunds and order returns.
Deactivate Additional Payment Methods in Shopify (Desktop)
Follow these steps from your Shopify admin on desktop:
Step 1: Open Payment Settings
Log in to your Shopify admin.
Go to Settings.
Select Payments.
Step 2: Find Additional Payment Methods
Scroll to the Additional payment methods section.
Locate the payment provider you want to disable.
Step 3: Deactivate the Provider
Click Manage next to the provider.
Click Deactivate.
Confirm the action when prompted.
The payment method is now deactivated and no longer available at checkout.
Deactivate Additional Payment Methods in Shopify (Mobile)
The process on mobile is similar:
Step 1: Access Payments Settings
Open the Shopify admin app.
Tap Settings.
Select Payments.
Step 2: Disable the Payment Provider
Go to Additional payment methods.
Tap the provider you want to remove.
Tap Manage.
Tap Deactivate and confirm.
Deactivate an Additional Payment Method App
Some additional payment methods are connected through apps. You can deactivate these without uninstalling them.
Steps to Deactivate a Payment App
Go to Settings > Payments in Shopify admin.
Find the payment app under Additional payment methods.
Click Manage.
Click Deactivate.
Select Deactivate Payments App to confirm.
After deactivation, the app is removed from active payment options but remains available for order returns.
Important Caution When Managing Payment Apps
Do Not Uninstall Payment Apps
Uninstalling an additional payment method app can cause issues with refunds or outstanding order returns. Shopify recommends deactivating, not uninstalling, payment apps unless you are certain they are no longer needed.
FAQs
Can I reactivate a deactivated payment method later?
Yes. Deactivated payment methods and apps remain available and can be reactivated from the Payments settings if needed.
Will deactivation affect existing orders?
No. Existing orders and returns are not affected when you deactivate additional payment methods in Shopify.
What is the difference between deactivating and uninstalling?
Deactivation removes the payment method from checkout. Uninstalling removes the app completely and may prevent processing refunds for past orders.
Do I need special permissions to deactivate payment methods?
Yes. You must have the appropriate admin permissions to manage payment settings.
Conclusion
Knowing how to deactivate additional payment methods in Shopify helps you maintain a clean and efficient checkout process. By following the official steps in your admin settings, you can safely disable unused payment providers without disrupting existing orders or refunds. Always deactivate payment apps instead of uninstalling them to avoid future issues.
If you regularly review your payment settings, your Shopify store will remain secure, organized, and optimized for customers.
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