Single room sidebar problem
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AuthorPosts
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March 4, 2018 at 7:27 PM #269728AlessandroParticipant
Hi, I dont see the sidebar after upadate of the plugin.
How can I solve it? -
March 5, 2018 at 10:14 AM #269855AdminParticipant
Dear Alessandro,
Please setup the sidebar for rooms in Appearance >> Widgets >> Rooms Sidebar.
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 5, 2018 at 3:51 PM #270075AlessandroParticipantThis reply has been marked as private.
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March 5, 2018 at 3:54 PM #270077AdminParticipant
Dear Alessandro,
Please give me wp-admin, using Access Info or Private Reply, we’ll check.
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 5, 2018 at 4:33 PM #270106AlessandroParticipantThis reply has been marked as private.
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March 5, 2018 at 6:23 PM #270159AlessandroParticipantThis reply has been marked as private.
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March 8, 2018 at 6:37 PM #271701AlessandroParticipantThis reply has been marked as private.
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March 9, 2018 at 2:20 PM #272057AdminParticipant
Dear Alessandro,
The sidebar is already displaying http://prntscr.com/iospfu, isn’t it?
And the date is also correct http://prntscr.com/iospxx >> http://prntscr.com/iosq6k. Can you please check again?
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 9, 2018 at 4:05 PM #272135AlessandroParticipantThis reply has been marked as private.
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March 9, 2018 at 4:15 PM #272143AdminParticipant
Dear Alessandro,
What does it mean “book a private reservation”?
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 9, 2018 at 4:18 PM #272146AdminParticipant
Dear Alessandro,
Never mind. I’ve made a private booking and the date is correct. Watch the video plz https://drive.google.com/file/d/1PHE0DoNRaIe76DDMbossO2yAJC1zKHQq/view
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 9, 2018 at 4:19 PM #272147AlessandroParticipantThis reply has been marked as private.
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March 9, 2018 at 4:28 PM #272153AlessandroParticipantThis reply has been marked as private.
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March 9, 2018 at 4:35 PM #272165AdminParticipant
Dear Alessandro,
Watch the new test with July https://drive.google.com/file/d/1NGjLbrmOqXCqJBAKoIrtTu2s6TXeBSKC/view. Everything is working.
About the sidebar, the plugin doesn’t support to display sidebar in single room pages. In order to have the sidebar in single room pages, you need to override the files: wp-hotel-booking\templates\single-room.php, wp-hotel-booking\templates\content-single-room.php
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 9, 2018 at 5:03 PM #272194AlessandroParticipant
I tryed again but it does’nt work. I dont’know why. It’s really strange.
Can you say me something for the sidebar?
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March 9, 2018 at 5:17 PM #272209AdminParticipant
Dear Alessandro,
The issue doesn’t happen on my end.. Can you please use new incognito and check again? Also, which browser are you using?
About the sidebar, it requires coding knowledge so that we’re not able to guide you single code lines. Are you a developer? Because I see you have already override some files in your child theme..
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 9, 2018 at 5:54 PM #272225AlessandroParticipantThis reply has been marked as private.
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March 12, 2018 at 1:26 PM #272790AdminParticipant
Dear Alessandro,
Are you there? We can check via team viewer if you want. I can set a schedule for team viewer at 3 p.m today in my timezone GMT +7.
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 12, 2018 at 3:04 PM #272863AlessandroParticipantThis reply has been marked as private.
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March 12, 2018 at 3:17 PM #272878AdminParticipant
Dear Alessandro,
Give me team viewer ID plz.
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 12, 2018 at 3:23 PM #272883AdminParticipant
Dear Alessandro,
I think that Team Viewer is not good idea because of the different timezones. You can export the database of your site and give us so we can check the database. Also, what’s the time on your PC?
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 12, 2018 at 3:35 PM #272897AlessandroParticipantThis reply has been marked as private.
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March 12, 2018 at 4:03 PM #272925AdminParticipant
Dear Alessandro,
Sorry, can you provide cPanel account so we can check firstly? If we couldn’t find out the reason, we will check via team viewer.
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 12, 2018 at 4:09 PM #272930AlessandroParticipantThis reply has been marked as private.
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March 12, 2018 at 4:10 PM #272931AdminParticipant
Dear Alessandro,
We need cPanel account to check the database.
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 12, 2018 at 4:20 PM #272936AlessandroParticipantThis reply has been marked as private.
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March 12, 2018 at 4:26 PM #272939AdminParticipantThis reply has been marked as private.
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March 12, 2018 at 4:31 PM #272946AlessandroParticipantThis reply has been marked as private.
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March 12, 2018 at 4:36 PM #272949AlessandroParticipantThis reply has been marked as private.
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March 12, 2018 at 4:36 PM #272950AdminParticipant
Dear Alessandro,
Thank you. That’s all.
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 12, 2018 at 4:38 PM #272956AlessandroParticipantThis reply has been marked as private.
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March 12, 2018 at 6:07 PM #273007AlessandroParticipantThis reply has been marked as private.
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March 14, 2018 at 12:04 AM #273647AlessandroParticipantThis reply has been marked as private.
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March 14, 2018 at 5:22 PM #274008AdminParticipant
Dear Alessandro,
Sorry for the delay. We’re overloaded recently. We’ll take the time to check for your case. Please give us a little more time.
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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March 14, 2018 at 5:50 PM #274025AlessandroParticipantThis reply has been marked as private.
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