Bug in latest update
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AuthorPosts
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December 14, 2021 at 2:51 PM #804003janamucherlParticipant
Hello, there is HUGE error in latest update – old orders are unassigned from users. So there is an order, there is an user by the order. But when you click to the user detail, you can`t see any learnpress course. You can check at my website by this user – https://shavanza.cz/wp-admin/user-edit.php?user_id=919 – she should have two courses but has only one. But you can see this problem by lot of users. Users are not able to log in to the courses they paid for.
It is a big problem – customers are complaining and I need to refund. Please fix this asap.
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December 14, 2021 at 4:38 PM #804025janamucherlParticipant
So to make it clear and to explain it better – by order it seems everything is ok https://prnt.sc/22xqubk but when you check by the user the learnpress course is not there https://prnt.sc/22xr7xu. All users who purchased the course before the latest theme update are reporting this bug. They are not able to log in to the course they have paid for. So it means hundreds of users.
It is a big problem. Please fix this asap. My business is loosing money because of this, it is very serious.
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December 15, 2021 at 9:06 AM #804116DaisyModerator
Dear janamucherl,
I can’t log in to your website https://www.screencast.com/t/33sxFLf2
Please check it for me.
Best regards,
Daisy
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December 15, 2021 at 2:38 PM #804247janamucherlParticipantThis reply has been marked as private.
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December 16, 2021 at 10:08 AM #804376DaisyModerator
Hi janamucherl,
I assigned this issue to our developer and will give you a solution asap.
Best Regards,
Daisy
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December 17, 2021 at 5:29 PM #804595janamucherlParticipant
Hello, any update on this? I need to solve it. My customers are waiting for their access.
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December 17, 2021 at 5:37 PM #804596janamucherlParticipant
So for some reason now also new orders don’t work. Please can you fix everything? I think you don’t realize how serious this problem is. I have to refund to people, I am loosing money. Today is Friday and I am left with broken web still.
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December 18, 2021 at 9:00 AM #804661DaisyModerator
Dear janamucherl,
Sincerely sorry for the delay, our developers are still doing their best to solve the problem, please give us a little more time.
Best regards,
Daisy
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December 20, 2021 at 8:44 AM #804785DaisyModerator
Hi janamucherl,
We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
Sincerely
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Thimpress Support
Daisy
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December 21, 2021 at 1:38 AM #804949janamucherlParticipantThis reply has been marked as private.
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December 21, 2021 at 1:46 AM #804951janamucherlParticipant
You can search and test it by yourself – just search the users in Learnpress order and you can see how many orders they made. Then click on user detail and you will see that the course section is empty even though there should be something. It means that they can’t log in to their course, they don’t have access to it. A lot of users are reporting this.
It doesn’t seem that the developer fix anything. It is still hundreds of users who have this issue.
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December 21, 2021 at 11:55 AM #805005DaisyModerator
Dear janamucherl,
Yes, we sincerely apologize for the inconvenience. I asked the developer to check it again. Please give us a little more time.
Best regards,
Daisy
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December 22, 2021 at 3:05 PM #805186janamucherlParticipantThis reply has been marked as private.
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December 22, 2021 at 4:05 PM #805203DaisyModerator
Dear janamucherl,
We are still trying very hard to check your problem, we are not lazy but currently, we have not found the optimal solution for all users, we have only fixed it for certain users. Can you provide us with a Cpanel account so that we can access the database and check all the users?
Best regards,
Daisy
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December 22, 2021 at 4:30 PM #805210janamucherlParticipant
For sure, I am not thinking that you are lazy – it is just frustrating that I didn’t have any info and my customers are angry and I don’t have the solution for them. So I appreciate that you have let me know what is going on.
The big problem is that it is happening for new users as well – and tomorrow there is a sale scheduled so a lot of new orders are expected to come. So can you please first fix new orders / new users please? Because when you look at orders made yesterday or a few days ago, it doesn’t work for them.
I am trying to get database access from my hosting. I will send it as soon as I have it.
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December 22, 2021 at 5:37 PM #805218DaisyModerator
Dear janamucherl,
Well, we’ll try to fix it for you today. Can you send us the admin account as soon as possible? Right now is better.
Also, I have tried with new user and new order, no problem, user can still access the course they bought, you can watch the following video https://www.loom.com/share/131a00ce988f43bda6d4d454057cb2bb
Best regards,
Daisy
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December 22, 2021 at 5:44 PM #805225janamucherlParticipantThis reply has been marked as private.
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December 22, 2021 at 5:55 PM #805232janamucherlParticipantThis reply has been marked as private.
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December 22, 2021 at 5:59 PM #805235DaisyModerator
Dear janamucherl,
Yes, thanks for your information. We will try to check the problem.
Best regards,
Daisy
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December 23, 2021 at 4:20 PM #805384janamucherlParticipant
It seems that it was fixed with the latest theme update or no? I checked a few users and they seem fine. What should I do to prevent this from happening in the future?
Anyway, I appreciate the fix and your quick responses. Thank you
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December 23, 2021 at 5:52 PM #805409DaisyModerator
Dear janamucherl,
We have fixed the error from your database, the error did not occur due to the theme update, so rest assured with future updates, the error will not happen again.
Best regards,
Daisy
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December 23, 2021 at 7:54 PM #805430janamucherlParticipant
Ok, thanks for the information. Have a nice holiday!
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December 24, 2021 at 7:51 AM #805492DaisyModerator
Hi janamucherl,
So happy to hear that your problem was resolved. I hope you love our theme.
Because your issue is no more. I will close this topic now.
Sincerely
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Thimpress Support
Daisy
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