Challenges with System Registration and Payment Verification for Returning Users

[Randi Jatsa]

The second time, it no longer allows tests to be conducted, and the system says to register again. If you register again, you must pay again, because it says such an account does not exist, although the customer has made a purchase and already paid.

[Randi Jatsa]

This reply has been marked as private.

[Randi Jatsa]

I attempted to add settings that require registration before a course can be purchased, but I currently only have a login form, not a registration form. How can I also obtain a registration form?

[Randi Jatsa]

Seems with WooCommerce payment method I can’t use this feature.

[Julia]

This reply has been marked as private.

[Randi Jatsa]

This reply has been marked as private.

[Julia]

Hi Randi Jatsa,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Julia

[Randi Jatsa]

Hi Julia,

Thank you for addressing the issue with my website. I appreciate the prompt action taken by Thimpress Support. I will check the functionality and confirm if everything is working as expected.

I will get back to you shortly to either confirm the resolution or provide further details if necessary.

Thanks again for your assistance!

Best regards,

Randi Jatsa

[Randi Jatsa]

Hi Julia,

Yesterday, on April 16 at 20:36 Estonian time, the same customer encountered the same problem again. After successfully completing the course, the system redirected him to purchase a new course.

[Randi Jatsa]

This reply has been marked as private.

[Julia]

This reply has been marked as private.

[Randi Jatsa]

Thank you very much!

[Julia]

Hi Randi Jatsa,

So happy to hear that your problem was resolved. I hope you love our theme.

Because your issue is no more. I will close this topic now.

Sincerely

—————————–

Thimpress Support

Julia

[Author]

Posts