Completed Courses Result Percentage Returned To An Empty Value For Some Users

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- August 16, 2022 at 12:31 PM #845929
  
  Thilina Wickramasinghe
  Participant
  
  Hi there,
  
  This case is related to this thread:
  https://thimpress.com/forums/topic/completed-courses-result-percentage-empty-after-the-upgrade
  
  Website URL: https://emergency-one.com/
  
  I and the client observed that there is a database-related error related to some users’ course progress.
  This issue is related to approx. 40% to 50% of the users maybe more.
  
  Explanation:
  For some reason, even if the users had already completed and passed courses but the Average converted to 0%.
  Screenshot: https://postimg.cc/gallery/tFV9njx
  
  The same problem is available on users’ profile pages (that’s the main problem because those users asking about why).
  And they cannot proceed with prerequisite courses due to this problem.
  Screenshot: https://postimg.cc/gallery/4N3mXmW
  
  So, what we needed is, that we have to revert back all the incorrect data (change all the passing records to 100% instead of 0% or empty).
  
  We cannot tell to the end users to redo the courses again because this is a technical problem on our end.
  I think this was introduced after the themes/plugins major updates. But I don’t remember the date or versions. But looks like it happened over a year or more ago.
  
  Can you apply fixes on the database level? I think that would be the easiest way.
  
  I have already provided all the login details including Cloudways hosting login.
  Let me know if you would need the login details again.
  
  Thank you!
- August 16, 2022 at 2:26 PM #845949
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- August 19, 2022 at 10:02 AM #846421
  
  Julia
  Keymaster
  
  Hi Thilina Wickramasinghe,
  
  We have fixed your issue on your website. Please check again.
  
  If your issue is resolved, please tell us so that we can close this topic.
  
  Sincerely
  
  ==============
  
  Thimpress Support
  
  Phuong Ngoc
- August 19, 2022 at 3:03 PM #846472
  
  Thilina Wickramasinghe
  Participant
  
  This reply has been marked as private.
- August 19, 2022 at 4:39 PM #846494
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- August 22, 2022 at 9:37 PM #846850
  
  Thilina Wickramasinghe
  Participant
  
  Okay, thanks for the info.
  Waiting for the update.
- August 23, 2022 at 11:41 AM #846952
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- September 3, 2022 at 1:11 PM #849357
  
  Thilina Wickramasinghe
  Participant
  
  Hi there,
  Any updates about this issue?
  Thank you!
- September 5, 2022 at 11:19 AM #849566
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- September 5, 2022 at 2:22 PM #849635
  
  Thilina Wickramasinghe
  Participant
  
  Okay thanks for the update.
- September 5, 2022 at 3:10 PM #849672
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- September 24, 2022 at 3:56 PM #854221
  
  Julia
  Keymaster
  
  Hi Thilina Wickramasinghe,
  
  We have fixed your issue on your website. Please check again.
  
  If your issue is resolved, please tell us so that we can close this topic.
  
  Sincerely
  
  ==============
  
  Thimpress Support
  
  Phuong Ngoc
- September 24, 2022 at 4:20 PM #854233
  
  Thilina Wickramasinghe
  Participant
  
  This reply has been marked as private.
- September 24, 2022 at 5:04 PM #854245
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- September 24, 2022 at 5:45 PM #854260
  
  Thilina Wickramasinghe
  Participant
  
  Hi,
  
  Thank you for the tip about how to disable LearnPress emails. But that’s not an issue.
  Please continue to apply fixes for the other courses and let me know once you have completed them.
  
  Thank you!
- September 26, 2022 at 9:51 AM #854401
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- September 26, 2022 at 12:16 PM #854561
  
  Thilina Wickramasinghe
  Participant
  
  Thank you so much for the update.
  I have validated and now all the issues are fixed for the NFPA-1072 HAZARDOUS MATERIALS AWARENESS course.
- September 26, 2022 at 12:36 PM #854564
  
  Thilina Wickramasinghe
  Participant
  
  This reply has been marked as private.
- September 26, 2022 at 1:59 PM #854582
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- September 26, 2022 at 2:26 PM #854593
  
  Thilina Wickramasinghe
  Participant
  
  Hi Phuong,
  Thank you so much and appreciate your support with this.
- September 26, 2022 at 2:43 PM #854607
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- October 10, 2022 at 11:12 AM #858648
  
  Julia
  Keymaster
  
  Hi Thilina Wickramasinghe,
  
  We have fixed your issue on your website. Please check again.
  
  If your issue is resolved, please tell us so that we can close this topic.
  
  Sincerely
  
  ==============
  
  Thimpress Support
  
  Phuong Ngoc
- October 10, 2022 at 11:48 AM #858666
  
  Thilina Wickramasinghe
  Participant
  
  Hi Phuong,
  
  Thank you so much for the update and your support.
  I will check and get back to you shortly.
- October 10, 2022 at 1:40 PM #858676
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- October 14, 2022 at 11:19 AM #859641
  
  Thilina Wickramasinghe
  Participant
  
  Hi Phuong,
  This issue has been resolved and you may close this topic.
  Thank you!
- October 14, 2022 at 1:40 PM #859654
  
  Julia
  Keymaster
  
  Hi Thilina Wickramasinghe,
  
  So happy to hear that your problem was resolved. I hope you love our theme.
  
  Because your issue is no more. I will close this topic now.
  
  Sincerely
  
  —————————–
  
  Thimpress Support
  
  Phuong Ngoc
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