“Course Enrollment Issue After Successful Payment”

[micaela araujo]

Hello, I have an issue with the latest update of LearnPress. The user is able to pay for the course, the order is completed correctly, and confirmation emails for the order are received. However, the user is not able to access the course they have already paid for, and it doesn’t appear in their profile anywhere that they are enrolled. Even though the purchase was successful, they are unable to start the course.

[hanran]

I have the same question as well. I use LearnPress WooCommerce addons and create a product for the LearnPress course I created.

After complete the WooCommerce product PO payment, the order is shown in both WooCommerce and LearnPress order section with complete status. (When look into the LearnPress order, as shown in below page link, there is no any order item associate with it, despite it does link to the WooCommerce order properly.)

https://op3.comtnet.com/learnpress-courses-not-shown-after-purchase/?preview=true

However, the course was shown in profile as purchase nor enrolled. When open up the course page, all lessons are locked for access.

Anyone can help to solve this question soon?

[Julia]

This reply has been marked as private.

[micaela araujo]

This reply has been marked as private.

[Julia]

This reply has been marked as private.

[micaela araujo]

This reply has been marked as private.

[Julia]

This reply has been marked as private.

[micaela araujo]

This reply has been marked as private.

[Julia]

Hi micaela araujo,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Julia

[Julia]

Hi micaela araujo,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Julia

[eagmark]

Purchased Courses Not Appearing in User Accounts (Urgent)

Hello Thimpress Team,

I’m experiencing a critical issue on my website. After users purchase a course, they cannot access it. Here’s what’s happening:

1. Order shows as completed in WooCommerce and LearnPress.
2. User doesn’t see the course in their account.
3. Manually changing the LearnPress order status to “pending” then “completed” does not fix the issue.

This is urgent as it prevents users from accessing purchased courses. Please help me resolve this as soon as possible.

[Julia]

This reply has been marked as private.

[eagmark]

Your response has been marked as “private” and I cannot view it!

[Julia]

Dear eagmark,

Please install this patch and check again https://drive.google.com/file/d/1gtb7CPJLjC890RjbWq2_vzConEG85G_M/view?usp=sharing
 

Best regards,

Julia

 

[eagmark]

Hello Julia,

Thank you for the quick response and patch. Fortunately, after installing the patch, the issue with purchased courses not appearing in user accounts has been resolved successfully.

Many thanks for your assistance.

Eagmark.

[Julia]

Dear micaela araujo,

I hope you were satisfied with our theme as well as the level of service we provided. If you are happy with the theme and our services, please consider rating 5 stars for our theme at http://themeforest.net/downloads. It’s a criterion to evaluate my ability. I would highly appreciate that.

Because your issue is no more. I will close this topic now.

Yours Sincerely,

Julia

———-

ThimPress Support Team

[lordorion]

Dear julia

We are experiencing the same issue as eagmark. can we use this patch?”

[Julia]

Please install this patch and check again https://drive.google.com/file/d/1gtb7CPJLjC890RjbWq2_vzConEG85G_M/view?usp=sharing

[Author]

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