Courses are not added when students purchase them

[waleedelshemy]

Hello,
We have a problem that when a student purchase a course, it is not added to the student.

we checked that in woocommerace the order is correct and we receive the money but in Learnpress orders, the order is created and complete but there is no item in it. and that is way it is not added to the student.

you can take this example for reference
– Woocommerce order https://prnt.sc/7-RvH6mm0UcL
– Same order in learnpress https://prnt.sc/1RNvyIuez4AM

Please check this issue ASAP.

[waleedelshemy]

I need your Support

[Julia]

Hi waleedelshemy,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Julia

[waleedelshemy]

Hello,
What did you do exatly to solve the issue ? because I tryed again to purchase a course and I have got no item in the order in learnpress orders: https://prnt.sc/mMNE4AWRRDId
We need to solve the integration between WooCommerce and Learnpress. it is an integration issue not a single course issue.

[Julia]

This reply has been marked as private.

[Julia]

Hi waleedelshemy,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Julia

[waleedelshemy]

it is working yes.
I want to what was the source of the issue ?

[Julia]

Dear waleedelshemy,

I hope you were satisfied with our theme as well as the level of service we provided. If you are happy with the theme and our services, please consider rating 5 stars for our theme at http://themeforest.net/downloads. It’s a criterion to evaluate my ability. I would highly appreciate that.

Because your issue is no more. I will close this topic now.

Yours Sincerely,

Julia

———-

ThimPress Support Team

[Author]

Posts