free coupons issue between WooCommerce and Learnpress orders

[waleedelshemy]

Hello,
when using free coupons, WooCommerce apply the coupon and takes no money from the student while purchasing the course, but in learnpress orders, the orders is calculated with the original price of it and the instructor is taking his Commission based on the original price not after applying the coupon.

here are examples:
LP order : https://prnt.sc/LXY2U1vo8nPq
WC order: https://prnt.sc/jScb2KKy-Rn9

Note: we have canceled theses orders.

another example:
LP order: https://prnt.sc/DBsHhsbZiFX4
WC order: https://prnt.sc/irgXqdFdZ6S- , https://prnt.sc/tvDM9wKqNgQP .

[Daisy]

Hi waleedelshemy,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Daisy

[waleedelshemy]

Hello Any Update

[Daisy]

Hi waleedelshemy

Our developers are checking on it, please give us a little time, we’ll come back soon. Thank you for your patience.

Daisy

[waleedelshemy]

Hello,
Any Update, it is 11 days till now.
Please solve the issue urgently.

Thanks

[Daisy]

Hi waleedelshemy,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Daisy

[waleedelshemy]

Hello,
No issue not solved at all.
Please check it again.
the issue is the integration between Learnpress and Woocommerce.

[Daisy]

Dear waleedelshemy,

Have you recently updated the new version of the Learnpress – Woocommerce Payment plugin?

Sincerely

======================

ThimPress support team

Daisy

[waleedelshemy]

it is updated.
What should be done?

[Daisy]

Dear waleedelshemy,

I will notify the developer to check and fix it again. Please give me a moment.

Sincerely

======================

ThimPress support team

Daisy

[Daisy]

Hi waleedelshemy,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Daisy

[waleedelshemy]

Dear Customer Support,

I want to address an ongoing issue with a ticket that has been open for over a month. Despite previous responses stating that the ticket was resolved, the problem still persists. I have attached a screenshot with the order number to illustrate the situation. The issue is related to an order made with a 100% free coupon, but the full price is being reflected on the instructor account.

I kindly request a refund for the LearnPress price. Additionally, I am considering canceling my subscription and migrating to a more professional E-Learning Addon that offers better customer support.

https://prnt.sc/SdFGQGfzbDFL

[Daisy]

Dear waleedelshemy,

We have fixed that when an order is purchased using a coupon, the instructor commission received will be calculated according to the actual price the customer purchased (the price used the coupon), but in the order section of Learnpress (at the backend) it will still be displayed correctly with the default price of the course.
You can hide this order tab and not let the instructor see it, so with instructor rights, they will not be able to see the order tab, only you as the admin can see it.

Sincerely

======================

ThimPress support team

Daisy

[Author]

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