My Certificate add-on plugin is not working

[Darkxuz]

Hello I would like to ask help for a problem that happened after a plugins update, due to the Certificate add-on plugin is not working as it should because when I try to choose a previous created certificate, it shows just blanks certificates and when I assign them and a student want to check their certificate it just appears a white screen. I don’t know how to solve this but I would appreciate you to let me know something about it or to hand me some of the previous versions of “Certificates Add-on for LearnPress” to try, because I can’t undo the update throw the “WP rollback” plugin.

Thanks in advance.

[Daisy]

Hi Darkxuz,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Daisy

[Darkxuz]

Hello, thanks! I will be attentive to any update.

[Daisy]

Hi Darkxuz,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Daisy

[Darkxuz]

Hello, I’m sorry but the problem doesn’t seem to be fixed, the error still remains and when I try to create a new Certificate it do let me create it with some difficulties, but when I try to assign them to a course or (as a student) to claim the Certificate it shows just a blank page, I’ll attacht some screenshots of the problem:

https://mecinhome.s3.amazonaws.com/wp-content/uploads/2023/07/26040454/image-1.png
https://mecinhome.s3.amazonaws.com/wp-content/uploads/2023/07/26040503/image.png

Please I really need help with tihis problem and I want to know if there is a way to do a rollback to the Certificate plugin.

Thanks.

[Daisy]

Dear Darkxuz,

Sincere apologies for this inconvenience. I asked the developer to check it again.
Thanks for your notice. I’ll let you know when he’s finished fixing the bug.

Sincerely

======================

ThimPress support team

Daisy

[Darkxuz]

Hello, I’m still waiting for some help with this problem, please let me know if there’s any update or if you need something else to check it.

[Daisy]

Dear Darkxuz,

Sincerely sorry, because this problem is quite complicated, we have not found the best solution yet. Please give us a little more time.

Sincerely

======================

ThimPress support team

Daisy

[Darkxuz]

I see, well, is there any update or detail untill now? I would like to know if there is something that I can do about it.

[Daisy]

Dear Darkxuz,

This problem is really confusing and complicated. We are still trying to find the best solution. Please give us a little more time.

Sincerely

======================

ThimPress support team

Daisy

[Darkxuz]

I know, right? it’s really confusing and we don’t know what to do too, but there is, as you saw, 1 Certificate that works just fine, and it’s always with this image: https://mecinhome.s3.amazonaws.com/wp-content/uploads/2016/04/eduma-certificate-1.png

I don’t know why, I tried to replicate the dimensions, the file size, the name and everything that I could but with no results, so I have no idea why that image works but none of the others do.

Could you check that, please?

Thanks in advance.

[Daisy]

Hi Darkxuz,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Daisy

[Darkxuz]

No, that’s not true, how you even say that with no evidence after 3 weeks of not solving this major problem? Our students are claiming for their certificates and with this problem we can’t do nothing about it, please let me know if there if something that your team can do or at least tell me what did you tried to do, to try other possible alternatives.

Thanks.

[Daisy]

Hi Darkxuz,

It was weird before informed you, but I checked and it’s working fine already, somehow now it keeps crashing, our developer is testing again, sincerely sorry for any inconvenience.

Sincerely

—————————–

Thimpress Support

Daisy

[Darkxuz]

Hello again, I reply to this because the problem still remains, even with the recent Eduma and Learnpress update, do you know anything about why is always the “certificate learnpress plugin” always have problems when there is an update?

Please I need a definitive solution with this.

[Daisy]

Dear Darkxuz,

Sincere apologies for this inconvenience. I asked the developer to check it again.
Thanks for your notice. I’ll let you know when he’s finished fixing the bug.

Sincerely

======================

ThimPress support team

Daisy

[Darkxuz]

Hello, I don’t know how long the same problem will happen over and over again, because until now it still exists. Please could you check it and give us a definitive solution? Because I don’t know what else to do and it’s really frustrating to have this problem for so long and every update or month.

Thanks.

[Augustus]

Hi Darkxuz,

I’m so sorry to hear that, I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Augustus

[Darkxuz]

Yes please, it keeps happening every time there is an update even if it is not related to Learnpress, so I need help with this problem.

[Augustus]

Hi,

Our developer said they fixed the issue on your site. And they are trying to find the cause of the problem when updating.

Thanks

[Author]

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