New installation – blank page – urgent

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- July 8, 2018 at 7:29 PM #322437
  
  hofitd237
  Participant
  
  Hi
  I just made a new installtaion of LearnPress and I get blank page for courses and course.
  I don’t see any errors on the site or in error log
  Please help me fix it, it’s urgent.
  Thank you
- July 8, 2018 at 7:32 PM #322439
  
  hofitd237
  Participant
  
  This reply has been marked as private.
- July 9, 2018 at 2:12 PM #322642
  
  Anonymous
  Inactive
  
  Dear hofitd237,
  
  I’m so sorry.
  
  We’re checking it. Please wait.
  
  Best regards,
  
  Huyen Anh
- July 9, 2018 at 10:12 PM #322942
  
  hofitd237
  Participant
  
  Hi,
  Thank you.
  Any news?
- July 10, 2018 at 11:11 PM #323511
  
  hofitd237
  Participant
  
  ?????
  Please it’s urgent!!
  I disabled all plugins and changed the theme but it still doesn’t work!
- July 11, 2018 at 2:14 PM #323813
  
  Anonymous
  Inactive
  
  Dear hofitd237,
  
  Sorry for the late response.
  
  We’re trying find a solution for you. Please give us more time.
  
  Sorry for the inconvenience.
  
  Best regards,
  
  Huyen Anh
- July 11, 2018 at 2:40 PM #323836
  
  hofitd237
  Participant
  
  This reply has been marked as private.
- July 11, 2018 at 3:34 PM #323882
  
  Anonymous
  Inactive
  
  Dear hofitd237,
  
  We’ll try finish today. Please wait.
  
  Sorry for the inconvenience.
  
  Best regards,
  
  Huyen Anh
- July 13, 2018 at 12:53 PM #324716
  
  hofitd237
  Participant
  
  Hi Huyen Anh
  
  Any news? I see it’s still not fixed.
- July 13, 2018 at 2:16 PM #324744
  
  Anonymous
  Inactive
  
  Dear hofitd237,
  
  I’m so sorry.
  
  We checked your site and the reason is due to conflict between the theme and LearnPress plugin. Because it’s working normal with the default theme.
  
  We tried to find a solution for you but it’s impossible.
  
  So please help me contact with your theme to ask this issue. Hope they can find a solution for you.
  
  Sorry for the inconvenience.
  
  Best regards,
  
  Huyen Anh
- July 13, 2018 at 2:40 PM #324759
  
  hofitd237
  Participant
  
  Thank you,
  Who should contact them? You help me do that?
- July 13, 2018 at 5:38 PM #324849
  
  Anonymous
  Inactive
  
  Dear hofitd237,
  
  You should contact with them about this issue.
  
  Hope it’ll OK.
  
  Best regards,
  
  Huyen Anh
- July 13, 2018 at 6:45 PM #324877
  
  hofitd237
  Participant
  
  ok,
  Can you please give me some more details about the conflict and what is causing it?
  It might help me when I contact them
  Thank you
- July 14, 2018 at 11:23 AM #325039
  
  Anonymous
  Inactive
  
  Dear hofitd237,
  
  You only need provide them the information about this issues as you said with me before.
  
  And you should let them know that: this issue only happening with their theme. It’s working normal on the default theme.
  
  Please try with it.
  
  Best regards,
  
  Huyen Anh
- July 15, 2018 at 11:45 PM #325151
  
  hofitd237
  Participant
  
  Hi
  I contact them and they told me they can’t support your plugin since they are not familiar with it.
  I already baught the PRO plugins and I can’t carry on with my work.
  No one can help me find the problem.
  What should I do now?
- July 16, 2018 at 12:43 PM #325278
  
  hofitd237
  Participant
  
  Hi
  
  I asked a friend of mine, which is a developer to take a look at the code and he told me that the problem is with the Learnpress plugin and not the theme.
  
  He said all the hooks the plugin specifies in init_hooks function (wp-content/plugins/learnpress/learnpress.php, line 349) are not triggered at all, this makes LearnPress not have many important data and failed to run.
  
  The problem exists in all the themes including twentyseventeen theme which is very basic and doesn’t use extra framework. It is also not a conflict with other plugins because he has tried to deactivate all other plugins and the problem still exists (I did it too).
  
  So I bought the Pro plugins bundle and you sepcified there that it’s comptaible with all themes and apperantely it’s not.
  I ask you to recheck it and make sure it’s compatible with my theme so I can finally start working.
  Thank you
- July 16, 2018 at 3:11 PM #325375
  
  Anonymous
  Inactive
  
  Dear hofitd237,
  
  I’m so sorry about that.
  
  We’re checking again it on your site now. And we’ll try finish asap.
  
  Please wait for it.
  
  Sorry for the inconvenience.
  
  Best regards,
  
  Huyen Anh
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