Order is not issued
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AuthorPosts
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June 27, 2018 at 7:01 PM #318571illia88Participant
Order is not issued. After clicking “check out” in cart nothing happens.
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June 28, 2018 at 9:23 AM #318692AdminParticipant
Dear illia88,
Please give me your site to take a look at this.
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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June 28, 2018 at 12:54 PM #318810illia88ParticipantThis reply has been marked as private.
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June 28, 2018 at 1:44 PM #318816AdminParticipant
Dear illia88,
Did you enable payments? (WP Hotel Booking >> Settings >> Checkout tab).
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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June 28, 2018 at 2:06 PM #318822illia88Participant
Yes.
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June 28, 2018 at 2:11 PM #318827AdminParticipant
Dear illia88,
I see you enable PayPal but you didn’t setup your PayPal account http://prntscr.com/k09qbh. So the payment is not working. And that’s why checkout is not working, too.
One more thing, I see you’re using our theme Sailing. Can you please visit Sailing support forum to create topic instead of posting topic in this forum?
Here is Sailing forum https://thimpress.com/forums/forum/sailingYours Sincerely,
Thoa Kim
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ThimPress Support Team
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June 28, 2018 at 2:24 PM #318834illia88Participant
I disabled Pay Pal, but it still does not work.
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June 28, 2018 at 2:33 PM #318842AdminParticipant
Dear illia88,
Please read again my reply #318827 thoroughly:
I see you enable PayPal but you didn’t setup your PayPal account http://prntscr.com/k09qbh. So the payment is not working. And that’s why checkout is not working, too.
This means that you have to config your PayPal account to make checkout work. You have to enable one payment gateway at least to make checkout work.
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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June 28, 2018 at 2:45 PM #318852illia88Participant
In Ukraine, do not use Pay Pal. Can I place an order without it?
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June 28, 2018 at 2:47 PM #318854illia88Participant
I enabled offline payment http://joxi.ru/nAykBZRtYwkvym , but still dosn’t working.
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June 28, 2018 at 2:48 PM #318855AdminParticipant
Dear illia88,
Why don’t I see any payments in your Checkout page http://prntscr.com/k0a5ct? Did you remove Payment box?
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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June 28, 2018 at 2:55 PM #318861illia88Participant
Yes, payments not needed. I need only reservation.
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June 28, 2018 at 3:06 PM #318871AdminParticipant
Dear illia88,
It’s impossible to checkout if you disable payments. Our booking system doesn’t support to book rooms without checkout. You can use Offline Payment, make it appear in Checkout page so checkout can work.
Yours Sincerely,
Thoa Kim
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ThimPress Support Team
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