Refund Request
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March 4, 2020 at 6:42 PM #529329gabikodParticipant
This topic comes since I’ve been shutted down from the one that I created were I mention that Elementor goes to safe mode permanently and I can’t work. So this is the only way to reply.
—————————————————————————-It seems I’m not being understood.
First: you replied me on the thread but I don’t have the chance to reply from there. So you totally shutted me down. You consider that a good practice? I really don’t consider that.
Second: I created that thread on the 22 of January and I still don’t have a solution. You have videos were I show in all WEB Browsers, in all conditions that it doesn’t work.
Third: I had this same problem 5 months ago.
Four: I want my money back since the Theme is not working as expected, amongst this I’ve been experiencing more problems with it that are explained on the topics I created (and many of them haven’t been solved by you…).
I have read the refund policy and my case apply for it since and as it’s described by you “Item is “not as described” or the item doesn’t work the way it should.”
If an item doesn’t work the way it should then the author is required to promptly fix the issue by updating the item. An item is “not as described” if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from the author.So you consider more than one month is not time enough to fix my problem?
I’ve been polite to you, I tried to explain in all ways possible my problem and the lack of solutions. And I still get the same answer. Do you consider that a good practice? As I said before It’s more easy for you to just refund me the money and end the discussion here.
I don’t want to argue anymore, I’m wasting my and your energy on an unnecessary discussion.
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March 9, 2020 at 8:51 AM #530243ThimPressKeymaster
Hi gabikod,
Please create your request here: https://themeforest.net/refund_requests/new
Regards,
ThimPress Support
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