Room booking can be more foolproof

[jasonchuah4]

Hi,

I did some testing on this plugin and I found that there is a loop hole which customers might intentionally or unintentionally abuse the system and overbook our hotel room.

Steps to reproduce the scenario:
1. Open 2 different browsers and browse the hotel website.
2. Make booking on the same room and same date on both browsers and goes into the Checkout page.
3. Make payment for browser A, and make sure the booking status in the admin dashboard is updated to Pending or Processing or Completed.
4. Go to browser B, click on the Make Payment button. The system allows the customer in Browser B to book the same room on the same date again.

My suggestion is the system should do another check on the room availability to prevent simultaneous booking right before going into the payment gateway.

I am not sure whether this happens to my website only or the plugin is designed this way. You can try it in your own testing website perhaps :D

[Admin]

Hi jasonchuah4,

Made a booking on Firefox http://prntscr.com/lqxh52. Then search room on Chrome at the same dates, the room not show. Any ideas?

Thoa Kim

———-

ThimPress Support Team

(GMT +7)

[jasonchuah4]

Hi,

No, that is not the correct way to reproduce.

Open Chrome and Firefox, both search the same room and same date (For example: Deluxe King Plus and 20th-21st December), select the room quantity then goes all the way to hotel-checkout page (https://prnt.sc/lqy7re)
Make payment on Chrome, make sure the booking status is pending in admin dashboard.
Goes back to Firefox hotel-checkout page. Click Make Payment, you will see you are able to enter the payment gateway and the admin dashboard would recorded the booking is pending too.

Meaning you have 2 Deluxe King Plus rooms booked on the same day which it would means overbooked because the room quantity for Deluxe King Plus is only 1.

[jasonchuah4]

Any updates?

[Admin]

Hi jasonchuah4,

I don’t think that there is customer checkout a same room at the same time with the same location like that :) But let’s checkout a Woo product (Dashboard >> Products) and see how it works.

Thoa Kim

———-

ThimPress Support Team

(GMT +7)

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