Urgent, please! 404 Error when pressing Start/Continue course

[Corina]

Hello!

My learning platform doesnt work! When I enroll the course and press start/ continue, all I get is a 404 error.
The permalink looks fine but what I get is only a 404 error.

Can you please help, I have students enrolled in the course.

Thank you.
Corina

[Corina]

This reply has been marked as private.

[Daisy]

Dear Corina,

Sorry for the late reply, we’ve just been on vacation so we can’t help you right away.

Please check it again https://www.screencast.com/t/BsheB8dK

Sincerely

======================

ThimPress support team

Daisy

[Corina]

Hello Daisy,

Thank you for your reply.
My problem is about my live course which has customers enrolled. That one is not working, for more than a week now.
The course is here: https://artkimia.com/courses/bijuterie/metal-clay/hidden-treasure-piping-silver-flowers/
I added a coupon so you can get in for free.

Please help my out on this. It is really killing me. I cannot have any more questions about this course, from my customers.
And just to give all the info, possible, my site developer tried everyhting, plugins conflicts, updates of plugins, you name it.

Thank you!
Corina

[Daisy]

Hi Corina,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Daisy

[Corina]

Thanks!

[Daisy]

Dear Corina,

Can you send me your FTP account? Maybe the source code has some errors, we want to check this.

Best regards,

Daisy

 

[Corina]

Hi Daisy,

Please find access here.

Thank you!
Corina

[Daisy]

Dear Corina,

I can’t connect with your account https://prnt.sc/swW7TiPzlpU0

Please check it for me. 

Best regards,

Daisy

 

[Corina]

Hello Daisy,

Please add https:// in front of the ip address and for the port use port 22.

Best regards,
Corina

[Corina]

Hello Daisy,

Sorry, I have to modify the last message. I dont understand why I got an auto-correct…

Please add ” sftp:// ” in front of the ip address and for the port use port 22.

Best regards,
Corina

[Daisy]

Dear Corina,

Yes, we were able to connect to the source code with your sftp account. Our developer is checking your bug, I’ll let you know when he’s done.

Best regards,

Daisy

 

[Daisy]

Dear Corina,

Our developer has checked and found that the cause is you are selecting a subcategory so the slug won’t receive it, currently, with the “Courses base with category” permalink, we only work when you use for parent level category, temporarily please use another permalink for the course. We will push an update soon to fix it.

Best regards,

Daisy

 

[Corina]

Hello Daisy,

Thank you, I moved it to category and now it works.
Can you please let me know when the update is released?

Best regards,
Corina

[Daisy]

Dear Corina,

Unfortunately, we haven’t found a solution to fix it yet. Maybe it will take a while.

Best regards,

Daisy

 

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