Abandoned carts occur when customers add products to their cart but leave the store without completing checkout. For Shopify store owners, these abandoned carts represent missed revenue opportunities and valuable customer behavior data.
This guide explains how to find abandoned carts in Shopify, where the data is stored, and what information you can access directly from the Shopify admin.
What Are Abandoned Carts in Shopify?
In Shopify, abandoned carts are recorded as Abandoned Checkouts.
This happens when a customer starts the checkout process, enters their contact information, but does not complete payment.
Shopify only tracks abandoned carts after the checkout has started, meaning carts abandoned before checkout are not saved in the admin.
Where Shopify Stores Abandoned Cart Data
Shopify stores abandoned cart data in the Orders section of your admin dashboard.
Abandoned checkouts are retained for up to three months, after which they are automatically removed.
How to Find Abandoned Carts in Shopify (Step-by-Step)
Step 1: Log in to Your Shopify Admin
Go to your Shopify store admin panel
Log in using your store credentials
Step 2: Go to Orders
In the left-hand navigation menu, click Orders
Step 3: Open Abandoned Checkouts
Under Orders, click Abandoned checkouts
You will see a list of all incomplete checkouts
Step 4: Review Abandoned Cart Details
Each abandoned checkout includes:
Customer name (if provided)
Email address (if entered)
Products added to the cart
Cart value
Date and time the checkout was abandoned
This information helps you understand what customers were close to purchasing and where they stopped.
Important Notes About Abandoned Carts in Shopify
Shopify only tracks abandoned carts after checkout begins
Abandoned checkouts are stored for 3 months
Older abandoned checkouts are automatically deleted
Not all abandoned carts will include customer contact information
Why Reviewing Abandoned Carts Matters
Reviewing abandoned carts allows store owners to:
Identify patterns in checkout abandonment
Understand pricing or shipping-related issues
Improve the checkout experience
Make data-driven decisions to reduce cart abandonment
Conclusion
Knowing how to find abandoned carts in Shopify is essential for understanding customer behavior and improving conversion rates. By accessing Orders → Abandoned checkouts, you can review incomplete purchases, analyze trends, and identify opportunities to optimize your checkout process.
Regularly reviewing abandoned carts helps Shopify merchants turn missed opportunities into actionable insights for long-term store growth.
FAQs
Where can I see abandoned carts in Shopify?
You can find them in Shopify Admin → Orders → Abandoned checkouts.
How long does Shopify keep abandoned checkout data?
Shopify stores abandoned checkouts for three months before removing them automatically.
Does Shopify track carts abandoned before checkout?
No. Shopify only tracks carts abandoned after checkout has started.
