Can't change instructor role

[Bec Stewart]

I have recently installed LearnPress and setup a private course (in draft) only accessible to users who have subscribed to another online product I have (through restrict content pro). Every user is listed as an instructor and even if I edit their profiles, the roles won’t change.

thanks.

[Anonymous]

Dear Bec Stewart,

Can you give me an image or video to take a look at this issue?

Best regards,

Huyen Anh

 

[Bec Stewart]

Hi Huyen,

Here is a screen shot (attached). I am in the WP Admin, Users screen.
The site role pertains to their restrict content pro subscription and bb press forum role. In the far left there is a forum role which I am guessing pertains to the Learpress course I have setup. All of my users have been automatically given the instructor role. If I try and change this as a bulk action or in their individual accounts, it just defaults back to Instructor again.

I have noticed other threads on this and can’t find an answer. Another thread said to try and make the bulk actions the same at the top and bottom of the screen so they wouldn’t override but that doesn’t work either.

Thanks, Rebecca

[Anonymous]

Dear Bec Stewart,

I’m so sorry.

With this case, we need access to your wp-admin to check more carefully. Can you give me your wp-admin, using access information?

I’ll check and try find a solution for you.

Look forward to hearing from you.

Best regards,

Huyen Anh

———

ThimPress Suport Team

[Bec Stewart]

jjjj

[Anonymous]

Dear Bec Stewart,

Sorry for the delay.

I’m checking it.

Best regards,

Huyen Anh

 

[Anonymous]

Dear Bec Stewart,

Sorry for the delay.

We fixed it for you, you can change instructor role now. Check it out plz.

Best regards,

Huyen Anh

 

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