Certificate not viewable or downloadable after being purchased.

[lian]

On our website using LearnPress, we sell course certificates. After the customer bought the certificate they can’t view or download the paid for the certificate. It used to work perfectly, but now there is nothing under the certificate tab on the profile of the client. Please help

[Daisy]

Hi lian,

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note: 

• When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
• And please back up your website before we do anything on your website.

 

Yours Sincerely,

Daisy

———-

ThimPress Support Team

[lian]

This reply has been marked as private.

[Daisy]

Dear lian,

Can you send me a video of the error from your side?

Best regards,

Daisy

 

[Author]

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