Certificate – Student name – Text Align: Left

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- March 27, 2024 at 4:05 AM #967442
  
  nikolco6
  Participant
  
  Hi,
  
  For the layer #Student Name# under the Layer Options when I select Text Align: Left, the text goes up to the left top corner when certificate generated. During the design I set-up the correct location, but if selected text align left it goes outside of the picture. It only works with text align center, but I would like to have the left option. Any suggestion on how to fix this?
  
  Text align left – https://prnt.sc/xqZm8YOrW57u
  Backend – https://prnt.sc/BvuC5L-o5-o7
  Text align center – https://prnt.sc/aMsOj8SwUYzz – everything is working correctly
- March 27, 2024 at 9:56 AM #967469
  
  Julia
  Keymaster
  
  Hi nikolco6,
  
  Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.
  
  And please backup your website before we do anything on your website.
  
  ———–
  
  Yours Sincerely,
  
  Julia
- March 27, 2024 at 10:16 AM #967478
  
  nikolco6
  Participant
  
  Hi,
  
  I am sending access info. I have also included more details there.
- March 27, 2024 at 10:17 AM #967479
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- March 27, 2024 at 2:40 PM #967510
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- March 27, 2024 at 7:55 PM #967565
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- March 28, 2024 at 2:57 PM #967686
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- March 29, 2024 at 11:39 AM #967841
  
  Julia
  Keymaster
  
  Hi nikolco6,
  
  We have fixed your issue on your website. Please check again.
  
  If your issue is resolved, please tell us so that we can close this topic.
  
  Sincerely
  
  ==============
  
  Thimpress Support
  
  Julia
- March 29, 2024 at 10:38 PM #967926
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 1, 2024 at 3:15 PM #968119
  
  Julia
  Keymaster
  
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- April 2, 2024 at 5:34 AM #968208
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 2, 2024 at 2:23 PM #968276
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- April 3, 2024 at 5:32 AM #968377
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 3, 2024 at 4:09 PM #968511
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- April 5, 2024 at 1:28 AM #968762
  
  nikolco6
  Participant
  
  Hi Julia,
  
  Any update on the topic? We plan to publish and promote the course tomorrow and we need to fix the certificate issue. I have changed the design of the image to have the text centered in the middle (to avoid text-align:left), however, the certificate is not generated. I think the issue is with the QR code.
  
  When we use the QR code layer the certificate is not generated, when we delete the QR code layers, it is generated.
- April 5, 2024 at 3:39 PM #968858
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- April 5, 2024 at 7:30 PM #968884
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 6, 2024 at 2:42 PM #968978
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- April 8, 2024 at 12:44 AM #969110
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 8, 2024 at 4:10 PM #969220
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- April 8, 2024 at 10:33 PM #969272
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 9, 2024 at 2:35 PM #969362
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- April 9, 2024 at 10:07 PM #969417
  
  nikolco6
  Participant
  
  Thanks, Julia.
  
  I can see on another ticket https://thimpress.com/forums/topic/certificates-not-working-4/ that your team already provided a solution with another QR code generator. Can I get the same fix implemented?
  
  Thanks,
- April 10, 2024 at 2:29 PM #969544
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- April 11, 2024 at 11:22 PM #969835
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 12, 2024 at 2:46 PM #969955
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- April 13, 2024 at 12:04 AM #970029
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 13, 2024 at 12:20 AM #970030
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 13, 2024 at 3:35 PM #970115
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- April 13, 2024 at 11:02 PM #970150
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 14, 2024 at 6:07 PM #970194
  
  yugoru
  Participant
  
  After the last certificate update, all the certificates on my site were broken. I already fixed them manually, but it was sad. And it’s a pity that a paid application comes with updates that break customer applications.
- April 14, 2024 at 9:57 PM #970201
  
  nikolco6
  Participant
  
  @Yugori, they have a great support. If you have an issue please open a separate ticket and provide web access to their team. Within 1-2 days they will provide you with a solution. Now it is the weekend, so I am also waiting for them, be patient :)
  
  @phuongngoc, please take a look at my issue above – https://thimpress.com/forums/topic/certificate-student-name-text-align-left/#post-970150, and let me know how we can fix it.
  
  Thanks,
- April 15, 2024 at 2:56 PM #970316
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- April 15, 2024 at 9:59 PM #970404
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 16, 2024 at 9:43 AM #970456
  
  nikolco6
  Participant
  
  This reply has been marked as private.
- April 16, 2024 at 2:47 PM #970529
  
  Julia
  Keymaster
  
  This reply has been marked as private.
- April 16, 2024 at 9:12 PM #970600
  
  nikolco6
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  This reply has been marked as private.
- April 17, 2024 at 2:11 PM #970761
  
  Julia
  Keymaster
  
  This reply has been marked as private.
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