Course is not getting assigned after payment

[Stephen_pinky]

Hello,

I am using learnpress and I purchased an add-on for payment for woocommerce.
http://www.pinkymind.co.in is the website.

We started selling our courses, we got 4 paid orders (one order I placed, 3 orders placed by customers), the screenshot is attached.
The enrolled course is not getting assigned after the client makes the payment.

https://prnt.sc/23dl53u

Please let me know how to fix it.

[Daisy]

Hi Stephen_pinky,

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note: 

• When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
• And please back up your website before we do anything on your website.

 

Yours Sincerely,

Daisy

———-

ThimPress Support Team

[Stephen_pinky]

This reply has been marked as private.

[Daisy]

Dear Stephen_pinky,

I have checked your website but the order still assigns the course normally. You can watch the following video https://www.loom.com/share/50c68a9c74234be29aa40512b9642a34

Please check it again. 

Best regards,

Daisy

 

[Stephen_pinky]

This reply has been marked as private.

[Daisy]

Dear Stephen_pinky,

It was an error that happened 15 days ago, now it is no longer happening, we also checked but didn’t see any error. Therefore, the error may come from the influence of other plugins, or be fixed in an update, please follow up further, no errors at the moment.

Best regards,

Daisy

 

[Author]

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