Database Upgrade finished – invalid steps

[Nha Nguyen]

I get the message: “LearnPress update – We need to update your database to the latest version. ” when I update it finishes with the error “invalid steps”.

[Louisa]

Hi Nha Nguyen,

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note: 

• When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
• And please back up your website before we do anything on your website.

 

Yours Sincerely,

Louisa

———-

ThimPress Support Team

[Nha Nguyen]

This reply has been marked as private.

[Louisa]

Dear Nha Nguyen,

I can’t log in using the information you sent https://prnt.sc/TyvjV91cMKyS, please check again.

Sincerely

======================

ThimPress support team

Louisa

[Nha Nguyen]

This reply has been marked as private.

[Louisa]

Hi Nha Nguyen,

We have fixed your issue on your website. Please check again.

If your issue is resolved, please tell us so that we can close this topic.

Sincerely

==============

Thimpress Support

Louisa

[Nha Nguyen]

Thank you!

[Louisa]

Hi Nha Nguyen,

So happy to hear that your problem was resolved. I hope you love our theme.

Because your issue is no more. I will close this topic now.

Sincerely

—————————–

Thimpress Support

Louisa

[Author]

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