I have lost the campaign function from my Charity WP site
-
Posts
-
-
Dear Support
1. I have just found out that if supporters donate to a campaign on my website they have to use Fundpress. I have myself tried to test this recently (due to a lack of donations) and find that you cannot log into Paypal if have got there using the Campaign route. However if you were to go into Paypal directly using the same log in details then it works.
This means that the campaign donation element of my website has not been working for some time and in going back at people that have ‘donated’ through the Campaign route everyone has given up so losing the charity money.2. I tried to deactivate Fund Press and use Charitable plug in instead. This also has not worked for some reason. Do you know why I cannot simply swap to using Charitable rather than Fundpress.
3. In trying to make all these changes I have lost the campaign off my home page and can’t get it back. So I have two campaigns currently running but no campaign heading on my main menu.
If you can help me get back to where I was and help me understand why Fund press isn’t working that would be great.
Kindest Regards
Lisa
-
Due to Privacy&Security matters, Replies to this topic are hidden and can only be seen by our supporters or the topic owner.
Please create a new support topic for your issues.
You can check how to Create an account and Create a Support topic here
-
You must be logged in to reply to this topic. You can click here