Issues with paid membership

[Nathalie Bonnet]

Hello
When I create an order via paidmemebership, the subscription is not reported in detail in Learnpress. (only an empty order is created, without details of the courses assigned to the subscription).
This works when I manually create the order in Paid Membership: in this case the order is created with all the courses in Learnpress.
But this does not work when the order is made by the user (via stripe or Woocommerce for example): in this case the order is created in Learnpress but it is empty.
Can you please help me to resolve this problem?
Best regards

[Daisy]

Hi Nathalie Bonnet,

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note: 

• When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
• And please back up your website before we do anything on your website.

 

Yours Sincerely,

Daisy

———-

ThimPress Support Team

[Nathalie Bonnet]

This reply has been marked as private.

[Daisy]

Dear Nathalie Bonnet,

I checked your website, but it still works normally https://prnt.sc/g-H5HaUbmKeZ

Please check it again.

Best regards,

Daisy

 

[Nathalie Bonnet]

This reply has been marked as private.

[Nathalie Bonnet]

This reply has been marked as private.

[Nathalie Bonnet]

to complete, I have also try with this option: Learnpress / Settings / Memberships / Enable the “Always buy the course through membership”
it still doesn’t work…
Please help me
And I want to maintain the possibility to buy course one by one

Thanks to look ALL my post and really check in detail before coming back to ma (ASAP I hope!)
best regards

[Daisy]

Hi Nathalie Bonnet,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Daisy

[Nathalie Bonnet]

Ok, can you give me informations ASAP?
I really need a solution without issues, I have to do myself subscriptions and I can’t promote my courses… It is really important for my business!
I hope that you will come back to me quickly with good news
Thanks a lot in advance
Nathalie

[Daisy]

Dear Nathalie Bonnet,

The cause of the problem is due to the effects of the Remove Dashboard Access plugin. Please deactivate this plugin and check it again.

Sincerely

======================

ThimPress support team

Daisy

[Nathalie Bonnet]

Thanks for this answer but it is NOT working
See Images in “Access Info”

Can you check again????
Thanks a lot

[Daisy]

Dear Nathalie Bonnet,

Sincere apologies for this inconvenience. I asked the developer to check it again.
Thanks for your notice. I’ll let you know when he’s finished fixing the bug.

Sincerely

======================

ThimPress support team

Daisy

[Nathalie Bonnet]

Hello
I don’t know if you installed this extension: SWPM WooCommerce Addon

This extension brought down my website without me being notified by you.
Could you notify me when there is this type of problem?
This is very detrimental to my business.

Furthermore, I no longer have any news regarding the 2 problems detected and reported, can you keep me informed.
Best regards

[Daisy]

Dear Nathalie Bonnet,

1. We do not install any additional plugins. Please make sure it was not installed by your team.

2. We have fixed your previous error. Please check again.

Sincerely

======================

ThimPress support team

Daisy

[Nathalie Bonnet]

Hello
Thanks for this ansmwer
It is ok now, thanks for solving the problem
But you have to know that NOBODY do something on the website when your team work on it.
I manage myself the website
Maybe it happens for the treatment of the other issue for woich I have no news: see the other post please
Thanks a lot
Best regards

[Daisy]

Hi Nathalie Bonnet,

So happy to hear that your problem was resolved. I hope you love our theme.

Because your issue is no more. I will close this topic now.

Sincerely

—————————–

Thimpress Support

Daisy

[Author]

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