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Learnpress certificates duplicate canvas

Viewing 16 posts - 1 through 16 (of 16 total)
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  • #443512

    Eugenia Leuchuk
    Participant

      Hi.. I have a problem with the certificate of learnpress… when I going to download the certificate, I obtain the certificate correctly but in my tab of the browser I have two images of the certificate..can you confirm that in this video:

      https://www.loom.com/share/5e2ef9d9ffee4773bea716e5a44c5919

      And I check on mobile version and I have the same problem:

      https://www.loom.com/share/b2afbfcd25bc4a21aa8d5cea3c92f7cb

      Can you help me with that?

      Thanks a lot!

      #443529

      Huyen Anh
      Keymaster

      Dear Eugenia Leuchuk,

      Please make sure you’re using the latest version of the LearnPress – Certificates add-on.

      You can read here to know how to update it: https://thimpress.com/forums/topic/how-to-update-to-the-latest-version-of-learnpress-add-on-2/

      Best regards,

      Huyen Anh

      #443804

      Eugenia Leuchuk
      Participant

        Hi Huyen Anh! Thanks por your help…Yes I check that… I have the latest available version. I share some screenshots.

        Any other suggestion?

        Thanks a lot!

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        #443984

        Huyen Anh
        Keymaster

        Dear Eugenia Leuchuk,

        I’m so sorry about that.

        With this case, we need access to your wp-admin to check more carefully. Can you give me your site access info, using access information?

        Look forward to hearing from you.

        Best regards,

        Huyen Anh

        #444278

        Eugenia Leuchuk
        Participant

          Hi Huyen Anh! Sure..

          Thanks a lot!

          #444345

          Huyen Anh
          Keymaster

          Dear Eugenia Leuchuk,

          Please help me check again it, the account you gave seems not admin role.

          Best regards,

          Huyen Anh

          #444870

          Eugenia Leuchuk
          Participant

            Hi Huyen Anh, how are you? I give you access to the course and all learnpress… if you need see anything else.. may be we can coordinate a video meeting and I can show you what do you need?

            If its possible.. tell me when you can and we make it.

            Thanks a lot!

            #445059

            Huyen Anh
            Keymaster

            Dear Eugenia Leuchuk,

            I’m so sorry but I need administrator account to check and find a reason why this issue came.

            Can you give it for me?

            Best regards,

            Huyen Anh

            #445293

            Eugenia Leuchuk
            Participant

              Hi Huyen Anh. How are you? I give you admin access to the site.

              Thanks a lot!

              #445480

              Huyen Anh
              Keymaster

              Dear Eugenia Leuchuk,

              Please let me know where I can check all your plugins.

              Best regards,

              Huyen Anh

              #445734

              Eugenia Leuchuk
              Participant

                Hi Huyen Anh, when you want.. is available! Let me know if you need something!

                Regards!

                #445926

                Huyen Anh
                Keymaster

                Dear Eugenia Leuchuk,

                I need to see all plugins that you’re using on your site.

                Please let me know where I can see it.

                Best regards,

                Huyen Anh

                #446740

                Eugenia Leuchuk
                Participant

                  Hi Huyen Anh, how are you? Now you can check it.

                  Let me know if you need something.

                  Thanks!

                  #447188

                  Huyen Anh
                  Keymaster
                  This reply has been marked as private.
                  #448013

                  Eugenia Leuchuk
                  Participant

                    Hi Huyen Anh, the problem has been solved. Thank you so much!

                    I want to notify you .. that if you have the inspector either in chrome or in firefox .. it doesn’t generate the certificate .. it is not relevant right now for me … but I think you should know it.

                    Greetings and many thanks again!

                    #448189

                    Huyen Anh
                    Keymaster

                    Dear Eugenia Leuchuk,

                    Thanks for your feedback, we’ll consider it.

                    I hope you were satisfied with our plugin as well as the level of service we provided. If you are happy with the plugin & our services, please consider to rate 5 stars for our plugin here: https://wordpress.org/support/plugin/learnpress/reviews/?rate=5#new-post

                    You may need to create an account here: https://wordpress.org/support/register.php

                    I very appreciate your help.

                    If you need any assistance about our LMS items, please let me know.

                    Best regards,

                    Huyen Anh

                     

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