Learnpress membership not updating new courses uploaded

[Leaf Systems]

I have 5 paid membership pro membership levels on my website that gives access to various learnpress courses on the different levels.
I have noticed that when I upload a new course, the existing members do not get automatic access to the new course and there is no way to update more than one at a time.

Please help me fix this issue a.s.a.p.

[Louisa]

Dear Leaf Systems,

You can check if this option is enabled at Learnpress > Settings > Memberships https://prnt.sc/ko6RxFzVhkKT.

Sincerely

======================

ThimPress support team

Louisa

[Leaf Systems]

This reply has been marked as private.

[Louisa]

Hi Leaf Systems,

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note: 

• When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
• And please back up your website before we do anything on your website.

 

Yours Sincerely,

Louisa

———-

ThimPress Support Team

[Leaf Systems]

This reply has been marked as private.

[Louisa]

Dear Leaf Systems,

You can turn off the theme you are using to check if this error occurs. It may be because the theme is not compatible with our plugin. If so, please contact the theme team. We cannot freely disable your theme, so please check it. Our plugins still work normally on our themes and default plugins.

Sincerely

======================

ThimPress support team

Louisa

[Leaf Systems]

Kindly explain to me how this issue was resolved the previous time, but was not the case this time?

[Leaf Systems]

I noticed that you created a user and assigned a membership level and it worked, that is not the issue. The issue is the courses list’s student number not being updated correctly for existing members. How can I fix that? There must be something you can do as it was done before?

[Louisa]

Dear Leaf Systems,

Please update the plugin to the latest version https://prnt.sc/xCUZ2s4-IEGx and check again.

Sincerely

======================

ThimPress support team

Louisa

[Author]

Posts