Learnpress Quiz issues / problems / reset issues

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- June 21, 2019 at 3:34 PM #451478
  
  hardus
  Participant
  
  Hi guys,
  
  I am relatively new to Learnpress, but I am experiencing a couple of issues with the quiz.
  
  I am struggling to reset the USER’s specific quiz, the database program asks for ITEM ID, I have typed anything imaginable in there but the same error: “NO DATA FOUND”.
  So I am doing something wrong?
  
  Then issues my customers are complaining about is:
  * Quiz 3; Question 2 – does not respond when clicked on completed.
  * Quiz 2: After I have completed the quiz it loops back to Quiz 2 question 1.
  * Quiz in general: It takes me up to 35 seconds per question to load.
  
  Anyone that can assist with any help or advice would be truly appreciated.
- June 21, 2019 at 3:36 PM #451480
  
  Anonymous
  Inactive
  
  Dear hardus,
  
  I’m so sorry about that.
  
  With this case, we need access to your wp-admin to check more carefully. Can you give me your site access info, using access information?
  
  Look forward to hearing from you.
  
  Best regards,
  
  Huyen Anh
- June 21, 2019 at 3:53 PM #451488
  
  hardus
  Participant
  
  This reply has been marked as private.
- June 21, 2019 at 4:02 PM #451495
  
  Anonymous
  Inactive
  
  Dear hardus,
  
  I’m so sorry.
  
  Can you give me a video to take a look at this issue?
  
  Best regards,
  
  Huyen Anh
- June 21, 2019 at 5:15 PM #451545
  
  hardus
  Participant
  
  This reply has been marked as private.
- June 21, 2019 at 5:28 PM #451553
  
  Anonymous
  Inactive
  
  Dear hardus,
  
  1. reset a single quiz for a user: Please try to reset here: http://prntscr.com/o4spsa
  
  2. you can find user Item ID here: go to LearnPress / Quizzes / hover on the Edit button, you will wee the link below with ID, see screenshot: http://prntscr.com/o4sqy1
  
  Please try with it.
  
  Best regards,
  
  Huyen Anh
- June 27, 2019 at 2:12 PM #453194
  
  hardus
  Participant
  
  Ok, so I have tried the reset item, waiting for customers to respond.
  
  Just a quick questions:
  * is there a premium learnpress plugin we can purchase?
  * Or what would you recommend the best way to maintain and service the learnpress database?
  * Or is there something I can adjust in the back-end server or on my cPanel to improve stability?
- July 1, 2019 at 3:34 PM #453887
  
  Anonymous
  Inactive
  
  Dear hardus,
  
  I’m so sorry.
  
  No plugin for it.
  
  It’s included in the LearnPress plugin. Please check it out: http://prntscr.com/o8x86e
  
  Best regards,
  
  Huyen Anh
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