Lessons not visible inside the course backend

[ismail chalil]

I am able to add a lesson to a course, please see screen shot below.
https://prnt.sc/c6SsO5EkD9N4. When I press on update the lesson does not appear under the course section, and i am not able to add it again. Attached is the screen shot below.
https://prnt.sc/cKBvhofoZBGs.
I deactivated all the plugins except Learnpress and still having the issue. Please help.

[ismail chalil]

This reply has been marked as private.

[Julia]

This reply has been marked as private.

[ismail chalil]

I have tried the hosting that still did not resolve the issue.

[elizabeth]

I am also still having this issue. I’ve raised this on other tickets and been given the vague and useless answer of ‘check the hosting’. Please provide more details on what you’re suggesting they check FOR, and how to resolve this issue.

Please see screen recording to see this issue occurring: https://imgur.com/a/vlyQxMi

[ismail chalil]

Can some one help please resolve this issue. Do we need to purchase the paid plan for getting support pls let us know. THis is impacting our learners and our business.

[Julia]

This reply has been marked as private.

[Julia]

Dear ismail chalil.

Please give us WordPress site and FTP account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/. All information will be confidential for sure, we are responsible for that. We need this information to check your issue.

And please backup your website before we do anything on your website.

Yours Sincerely,

Julia

———-

ThimPress Support Team

[Author]

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