LP-Checkout – No New User Registration Possible

[hmonem]

Hi there, we are building a PTO website and using your LP plugin. We are encountering problems checking out as a new user. For example, to buy this course here:

http://rankboosters.com/westlabpto/afterschool/sports-tennis/

After you click “Buy This Course” we are sent to this page:

http://rankboosters.com/westlabpto/lp-checkout/

however the options are only for a returning customer:

Returning customer
I am a returning customer.

I need someone who is not a registered user to be able to sign up, but I don’t see that option.

Please help. What should I do to fix this?

[Anonymous]

Dear hmonem,

With this case, we need access to your wp-admin to check more carefully. Can you give me your wp-admin, using access information?

I’ll help you check it.

Look forward to hearing from you.

Best regards,

Huyen Anh

———

ThimPress Suport Team

[hmonem]

any update for me?

[hmonem]

This reply has been marked as private.

[Anonymous]

Dear hmonem,

I’m so sorry but I got this error (http://prntscr.com/jfl0xf) when access your site to check. Please help me check again it.

Best regards,

Huyen Anh

 

[hmonem]

Sorry that was a server caching issue. Please try again:

http://rankboosters.com/westlabpto/wp-admin/

or

http://rankboosters.com/westlabpto/login/?redirect_to=http%3A%2F%2Frankboosters.com%2Fwestlabpto%2Fwp-admin%2F&reauth=1

[hmonem]

you may have to press reload twice or clear cache. It is working I checked again

[Anonymous]

Dear hmonem,

Sorry for the delay.

I’m so sorry but I still can’t access your wp-admin by account you gave. Can you check again?

Sorry for the inconvenience.

Best regards,

Huyen Anh

 

[hmonem]

Hello Huyen,

I have almost completed development of this site and I am still experiencing the issue where a new user cannot create an account to purchase.

For example, when you buy a course on this page:

https://rankboosters.com/westlabpto4/afterschool/cheerleading/

it says “Returning User” but no option for new user checkout. Can you help me fix this? I must have selected the wrong checkout flow option when I set up but I’m not sure how to fix it.

https://rankboosters.com/westlabpto4/wp-admin/
user: mtssupport
pass: @MTS2018!

Thank you,

Sam

[Anonymous]

Dear hmonem,

I’m so sorry, I still can’t access your site to check.

Can you give me a video to take a look at your issue? Then I’ll try find a solution for you.

Sorry for the inconvenience.

Best regards,

Huyen Anh

 

[hmonem]

Please try again I had to route the settings differently.

I believe my problem is that I do not have the correct LearnPress settings and everything is wrong because of that:
https://rankboosters.com/westlabpto4/wp-admin/admin.php?page=learn-press-settings

For example, when you buy a course on this page:

https://rankboosters.com/westlabpto4/afterschool/cheerleading/

it says “Returning User” but no option for new user checkout. Can you help me fix this? I must have selected the wrong checkout flow option when I set up but I’m not sure how to fix it.

https://rankboosters.com/westlabpto4/wp-admin/
user: mtssupport
pass: @MTS2018!

I just want a new user to be able to check out either with a new account set up or as a guest who can then re-use that account to make another purchase.

Thanks!!

[hmonem]

I need help setting up all of these tabs:

General Courses Profile Payments Pages Emails Advanced

[Anonymous]

Dear hmonem,

I checked your site and see you have set it up as well.

You can read here to know how to use LearnPress: http://docs.thimpress.com/learnpress

Best regards,

Huyen Anh

 

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