missing thim_portfolio_widget plugin error

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- July 19, 2018 at 11:43 AM #326685
  
  澁谷美緒
  Participant
  
  Dear.
  
  When Our site was updated Eduma 3.4.3(not latest version), we noticed some page were missing images.
  
  And there is “Plugin thim_portfolio_widget is missing” error.
  
  How could we recover this widget?
- July 19, 2018 at 11:47 AM #326688
  
  澁谷美緒
  Participant
  
  This reply has been marked as private.
- July 19, 2018 at 3:12 PM #326777
  
  Anonymous
  Inactive
  
  Dear 澁谷美緒,
  
  With this case, we need access to your wp-admin to check more carefully. Can you give me your wp-admin, using access information?
  
  Besides, please help me update to the latest version of the theme.
  
  And you’re using Eduma theme so please submit your purchase code in this forum.
  
  Look forward to hearing from you.
  
  Best regards,
  
  Huyen Anh
  
  ———
  
  ThimPress Suport Team
- July 19, 2018 at 11:56 PM #327137
  
  澁谷美緒
  Participant
  
  This reply has been marked as private.
- July 19, 2018 at 11:58 PM #327139
  
  澁谷美緒
  Participant
  
  This reply has been marked as private.
- July 20, 2018 at 12:01 PM #327296
  
  Anonymous
  Inactive
  
  Dear 澁谷美緒,
  
  Please give me again your wp-admin to check. The account you gave seems to be invalid
  
  Best regards,
  
  Huyen Anh
- July 20, 2018 at 12:04 PM #327297
  
  Anonymous
  Inactive
  
  Dear 澁谷美緒,
  
  I checked your purchase code and it used by another account, see screenshot: http://prntscr.com/k8poph
  
  Please help me check again it
  
  Best regards,
  
  Huyen Anh
- July 20, 2018 at 1:39 PM #327314
  
  澁谷美緒
  Participant
  
  This reply has been marked as private.
- July 20, 2018 at 3:31 PM #327373
  
  Anonymous
  Inactive
  
  Dear 澁谷美緒,
  
  I see you created 7 ticket with that account so please try to create ticket by that account.
  
  You’re checking your live site, right? Because I see you’re activating the default theme.
  
  Best regards,
  
  Huyen Anh
- July 20, 2018 at 3:53 PM #327386
  
  澁谷美緒
  Participant
  
  This reply has been marked as private.
- July 20, 2018 at 3:58 PM #327389
  
  Anonymous
  Inactive
  
  Dear 澁谷美緒,
  
  Ok, please let me know if your client finish it. Then I’ll check your site.
  
  You should create your ticket with this account (http://prntscr.com/k8poph) to get support faster.
  
  Best regards,
  
  Huyen Anh
- July 20, 2018 at 4:24 PM #327403
  
  澁谷美緒
  Participant
  
  This reply has been marked as private.
- July 20, 2018 at 4:34 PM #327406
  
  Anonymous
  Inactive
  
  Dear 澁谷美緒,
  
  OK
  
  Best regards,
  
  Huyen Anh
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