mobile responsiveness not working

[Cliftons]

The images are not appearing on a number of pages for mobile version including front page of our website. There are pages within the website where images are showing only a small section of the image that would appear as a full desktop image. The image is frozen and will no scroll sideways or up and down.

We have had problems with the mobile menu which your team fixed- now the responsiveness is not working on all pages.

Please advise solution

[Cliftons]

We have had to reinstate a back-up of the website from 2 weeks ago due to on-going corruption within the pages.
The mobile menu is now not working again but the imagery is.
Please advise how to fix the mobile menu issue.
Thanks for your assistance.

[Admin]

Dear Cliftons,

Sorry for the late response. We have finished our National holiday.

Which theme are you using?

Yours Sincerely,

Thoa Kim

———-

ThimPress Support Team

[Cliftons]

Hi – we are using Hotel WP Version: 1.2.8

[Admin]

Dear Cliftons,

Please give me wp-admin, using “access information“, we’ll check.

Yours Sincerely,

Thoa Kim

———-

ThimPress Support Team

[Cliftons]

Access info provided

[Admin]

Dear Cliftons,

The reason is that you are not activating WP Hotel Booking plugin so the mobile menu is not working. I temporarily activated WP Hotel Booking plugin and mobile menu is working now. Please don’t deactivate WP Hotel Booking plugin until we find out a solution. Sorry for this inconvenience. We’ll try to resolve this issue in the soonest time.

Yours Sincerely,

Thoa Kim

———-

ThimPress Support Team

[Cliftons]

Thank you.

[Admin]

Dear Cliftons,

For any further questions, kindly create topics in Hotel WP forum https://thimpress.com/forums/forum/hotelwp/

Yours Sincerely,

Thoa Kim

———-

ThimPress Support Team

[Author]

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