Opening wordpress media library crashes my site provided eduma theme is active
-
Posts
-
-
My eduma theme giving me consistent issuess.
I just deactivated all plugins on my site, with the eduma theme still active and still, Trying to access media library crashes my site for atleast 10 minutes before the error message “Site cannot be reached” or “504 Gateway timeout” goes out and I regain access to my site.
See image of media library not loading shortly before the error message https://www.screencast.com/t/fJlWT0nOhSd
See image of the same site loading media library when I activate a different theme Here
Please note that I have created a previous ticket for this same issue but it still persists. The ticket #727006 wasn’t resolved and when I try to access it, I get logged out of thimpress. In this ticket also, the issue got temporarily fixed after I deactivated a particular plugin but has now re-emerged in less than 12 hours and is still persistent after I’ve deactivated every plugin on the site.
I’ve provided via access info necessary details to get access to the site. Please do provide this support as quickly as it can come.
Summary is I need support theme to fix bug in the eduma theme that makes it incompatible with my site noticeable when I try to access media library. Without accessing media library, I can’t add media files to customize the theme, or edit pages. Hence, my site has remained out of use by my paid customers up to the 5th day after I first raise this complaint. Very poor support service here
-
Due to Privacy&Security matters, Replies to this topic are hidden and can only be seen by our supporters or the topic owner.
Please create a new support topic for your issues.
You can check how to Create an account and Create a Support topic here
-
You must be logged in to reply to this topic. You can click here