Problem LP and woocommerce plugin. Not showing item in the LP order

[Fabian Avila]

Hi.

I am using LearnPress WooCommerce Integration and I have setup the settings exactly as it is described.
The Woocommerce order works fine, and Learnpress>orders have an order, BUT the “purchased” column reads (no item) and the order is empty. Not in the woocommerce side, only in learnpress order. But that make the user unable to access any content after buying the course
Please let me know what could be the issue.
This problem happens when is a new user, however, when is an existing user the process is completed fine.

I have a second problem with LP review addon
Got the LearnPress – Course Review added to my LearnPress installation and the review function is showing and working for administrators, but the stars for grading is not showing for the students. This means that the LearnPress – Course Review plugin does not work, at least not for me

I can see other people in this forum have the same problem, but the response is private.

See images: https://imgur.com/a/JXseVUI

Thanks

[Julia]

Hi Fabian Avila,

Please give me your site URL and a WordPress admin account by using “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/, I will check your issue.

And please backup your website before we do anything on your website.

———–

Yours Sincerely,

Julia

[Fabian Avila]

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[Fabian Avila]

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[Julia]

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[Julia]

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[Fabian Avila]

Hello.

I have a new order with the same problem.
What was your solution?. Please let me know what were the steps to resolve or try resolver by myself

Thanks.

[Julia]

This reply has been marked as private.

[Fabian Avila]

Hi Julia.

I am the hosting provider and I am the sysadmin. Please let me know what does you mean by background or do yo have any guide.

Thanks.

[Julia]

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[Fabian Avila]

Hi Julia
Sadly the problem persists.
Please send me a guide or tutorial-.

I have background working but the problem is the same. When a new user order, the item don’t appear in learnpress orders

“Success! You should be able to process background jobs.”

[Julia]

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[Fabian Avila]

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[Julia]

Hi Fabian Avila,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Julia

[Julia]

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