Unable to Process Orders Manually on Learnpress Astra Theme

[c4rlito]

I have usually been able to add order manually via orders – new order and then adding the user and course manually. The Link for users and Multi-users is now not working. Could you please advice please?

[heatherbee]

I think these latest updates are having lots of problems :(

[Daisy]

Hi c4rlito,

With your problem, we need to access your admin page to check, can you provide me your website URL and your admin account? We will check the problem for you.

Note: 

• When submitting your information, please use “access information”, see instruction here https://thimpress.com/knowledge-base/send-sites-access-information/
• And please back up your website before we do anything on your website.

 

Yours Sincerely,

Daisy

———-

ThimPress Support Team

[c4rlito]

This reply has been marked as private.

[Daisy]

Hi c4rlito,

I assigned this issue to our developer and will give you a solution asap.

Best Regards,

Daisy

[Daisy]

Dear c4rlito,

The cause of the problem is the effect of the Starter Templates plugin. If I deactivate this plugin, the manual order creation process works fine. Please check again.

Best regards,

Daisy

 

[c4rlito]

Thats very kind of you. Please keep me posted as to it’s progress.

[Daisy]

Dear c4rlito,

I already announced above. The cause of the problem is the effect of the Starter Templates plugin. Please do not use this plugin, Learnpress is conflicting with it. Thank you.

Best regards,

Daisy

 

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