Urgent Technical Support Request for Theme and Plugin Issues
-
Posts
-
-
Dear Thimpress Team,
I trust this message finds you well. I am reaching out to address a pressing matter regarding ongoing challenges I’ve encountered as a user since 2018. Unfortunately, the situation has escalated, and I am in need of your technical expertise to resolve the following issues:
Theme Update Instability:
When attempting to update to the latest theme version, it results in a complete page breakdown and significantly extended loading times for all content.WP Hotel Booking WooCommerce Plugin Compatibility Error:
Over the past few weeks, the WP Hotel Booking WooCommerce plugin has consistently thrown compatibility errors, disrupting the seamless operation of my website.Mercadopago Payment Gateway Issue:
For the last 15 days, we have been experiencing persistent errors at the final step of transactions through the Mercadopago payment gateway, specifically with the message “Error processing the order, try again.” This issue seems to be linked to the WP Hotel Booking WooCommerce problem. Interestingly, when creating a standard product, the payment gateway functions correctly.I kindly request your immediate assistance in resolving these critical issues. Your prompt attention and technical support are crucial to ensuring the stability and functionality of our website.
Thank you for your understanding, and I look forward to your prompt response.
Best Regards,
Marcos.
-
Due to Privacy&Security matters, Replies to this topic are hidden and can only be seen by our supporters or the topic owner.
Please create a new support topic for your issues.
You can check how to Create an account and Create a Support topic here
-
You must be logged in to reply to this topic. You can click here