Woocommerce plugin not working

[nlobak]

Hello,

I have purchased the Woocommerce add on,
In parallel I have upgraded learnpress to latest version,
did all the payment settings but nothing works if the user not logged in.

Learnpress version: 3.0.11.1
LearnPress – WooCommerce Payment Methods Integration Version: 3.1.0
LearnPress – WooCommerce Payment Methods Integration Order Number: 329927

If the user is logged in: Pressing on purchasing the course redirects to checkout page with all available payment methods
and everything works fine.

If the user isn’t logged in:
1. In existent courses: The purchase course button doesn’t respond at all.
2. In new created course: the registration buggy – demands registering twice until succeeds (with same values)
3. In new created course: after registration – only paypal method, no woocommerce payment.

[Anonymous]

Dear nlobak,

I’m so sorry.

With this case, we need access to your wp-admin to check more carefully. Can you give me your wp-admin, using access information?

I’ll help you check it.

Look forward to hearing from you.

Best regards,

Huyen Anh

———

ThimPress Suport Team

[nlobak]

This reply has been marked as private.

[Anonymous]

Dear nlobak,

Please help me check again it now and let me know.

Best regards,

Huyen Anh

 

[nlobak]

Hi,

The problem still exists – when no user is logged in – the “buy course” buttons do not respond at all

[Anonymous]

Dear nlobak,

We’re checking again it. Please wait.

Best regards,

Huyen Anh

 

[nlobak]

Hello,

Any updates?

[Anonymous]

Dear nlobak,

We’re trying find a solution for it. Please give us a lot of time.

Best regards,

Huyen Anh

 

[nlobak]

Hello,

I’m sorry but this is not an acceptible or proffessional answer.

This means that for a lot of time the system won’t work for me.
That I cannot use it.

In this case – I would like to receive a refund for the woocommerce plugin I have purchased,
since it is not working.

[Anonymous]

Dear nlobak,

I’m so sorry.

Please give us a day, I’ll try fix it as well.

Sorry for the inconvenience

Best regards,

Huyen Anh

 

[nlobak]

Ok, thank you.

[Anonymous]

Dear nlobak,

Thank you

Best regards,

Huyen Anh

 

[Anonymous]

Dear nlobak,

We checked your site and the reason is due to Breeze plugin. I deactivated this plugin and your course is working now.

Please check it out.

Best regards,

Huyen Anh

 

[nlobak]

Something you did has corrupted the DB,
The error is everywhere:

Unknown column ‘add_new_page’ in ‘where clause’]
SELECT * FROM wpq2_posts WHERE 1 AND ID IN(2793,2794,2796,add_new_page) AND post_status <> ‘trash’

And the course purchase button – now transfers to an empty cart

[nlobak]

Also it is written that the “Order page” is missing, have you deleted it?

[Anonymous]

Dear nlobak,

Oh no, we never change anything on your site. We only deactivated Breeze plugin.

I’ll check again your site now.

Best regards,

Huyen Anh

 

[nlobak]

No one was working on the site (including me) in that period of time.
And according to “Simple history” you tried several things, including changing theme,
and I saw other changes you tried, which is ok – but now something went wrong,
please fix this

[Anonymous]

Dear nlobak,

Ok, we’re checking again it now.

Best regards,

Huyen Anh

 

[nlobak]

Hello,

I can see that the error has been resolved – thank you,
but still “purchase course” doesn’t work:

If the user is not logged in – pressing the button says the courses was added to the cart, but when going to the cart – the cart is empty.

Also – before, when user was logged in – the “purchase course” transferred straight to chekout,
now the process is much longer – the course is added to the cart, then we enter the cart, then proceed to checkout.

Please return as it was – transferred straight to chekout page when pressing “purchase course”.

Thank you.

[Anonymous]

Dear nlobak,

We fixed it for your, your Buy this course button is working now. Check it out plz.

Best regards,

Huyen Anh

 

[nlobak]

Hello,

It is still not working:

if the user is logged in – indeed he is transferred to checkout,

BUT if the user is not logged in – when pressing “buy course” – he is transferred to an empty cart.

[Anonymous]

Dear nlobak,

Sorry for the late response.

We fixed it for you, your course is working now. Check it out plz.

Best regards,

Huyen Anh

 

[nlobak]

Hello,

Actually it was fixed about 9 hours ago, in less then an hour by a friend programmer.
He both fixed it on the site and in the server VLC settings.

I’m very dissapointed with your support.
I have gave you access to my wp, my server, and yet – after a week from when we started nothing worked.

While another person did it in less then an hour.

There are another issues – don’t know if you can help, but here they are:

1. The course product requires address fields – although it shouldn’t.

2. After purchase – it’s transferred to order completed page, but the product is not a link – and so the user cannot click it and access immidiatelly the purchased course.

[Anonymous]

Dear nlobak,

I’m so sorry about that.

You’re using WooCommerce payment for your course so the checkout page is WooCommerce Checkout.

1. You can read here to know how to change it: https://www.skyverge.com/blog/how-to-edit-required-woocommerce-checkout-fields/

2. You can read here to know how to Custom that page: https://www.tychesoftwares.com/how-to-customize-the-woocommerce-thank-you-page/

Please try to do it for your self.

Best regards,

Huyen Anh

 

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