Ticket Center
1st step
Check your purchase code
Enter your purchase code below and get it checked. It will gain you access to our support ticket
2nd step
Choose your product below
Choose your product from the list below that matched your request.
3rd step
Create your support ticket
Click on the button and start creating your support topic. Enter your issue then hit SUBMIT
*If you have already verified Envato Purchase code before, you don’t have to do it again. This requires one time only. Please move on to the 2nd Step.
**If you don’t use our Premium themes but plugins only such as: LearnPress, WP Hotel Booking Plugin, Event Manager, you don’t need to verify purchase code, please disregard this step and skip to the 2nd Step.
ThimPress plugins
LearnPress
WP Hotel Booking
Thim Elementor Kit
Support Policy
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend).
Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.