Orders not recorded
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AuthorPosts
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July 17, 2019 at 3:02 PM #459448jasonwongParticipant
None of the orders/courses purchased are record in WordPress. No email notification too. We already configured notification setting. Can you assist?
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July 17, 2019 at 3:09 PM #459457AnonymousInactive
Dear jasonwong,
Please make sure your server enabled the send email feature.
Besides, please help me check both spam mail.
Best regards,
Huyen Anh
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July 17, 2019 at 3:13 PM #459466jasonwongParticipant
Thanks for your quick response. What about the issue of no order being recorded in WordPress? This could be causing the issue too if the plugin is not tracking order thus not sending notifications.
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July 17, 2019 at 3:16 PM #459472AnonymousInactive
Dear jasonwong,
Please help me check in the LearnPress / Orders
Best regards,
Huyen Anh
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July 17, 2019 at 3:20 PM #459479jasonwongParticipantThis reply has been marked as private.
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July 17, 2019 at 3:29 PM #459491AnonymousInactive
Dear jasonwong,
I’m so sorry about that.
With this case, we need access to your wp-admin to check more carefully. Can you give me your site access info, using access information?
Look forward to hearing from you.
Best regards,
Huyen Anh
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July 17, 2019 at 3:47 PM #459514jasonwongParticipantThis reply has been marked as private.
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July 17, 2019 at 4:52 PM #459591AnonymousInactive
Dear jasonwong,
Please help me backup your site first. The I’ll help you update theme and plugin.
You’re using Eduma theme so please help me submit your purchase code.
You can read more here: https://thimpress.com/knowledge-base/create-account-submit-support-ticket/
Best regards,
Huyen Anh
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