Hacks and security breaches perpetrated by cyber-criminals are on the rise. With more and more teams working remotely this year, web and cloud security protocols have been changed to ac-commodate different weak spots, including the use of personal devices at work. Meanwhile, beyond the cyber-crime space, websites can also come under threat from bugs and downtime, which can significantly affect your sales. In this article, we’ll take a look at the dangers that your eCommerce site might experience this winter and what you can do to protect yourself and your firm from them.
First and foremost, your website – and the team that works on it throughout the week – requires high-level cybersecurity in order to remain immune to some of the most common forms of cyberattack. These include malware and ransomware, which can crash your website and impact your work systems – reducing your team to fighting fires instead of selling goods. A robust cybersecurity solution will protect you from many of these threats.
Meanwhile, with your team working remotely on collaboration platforms such as Microsoft Teams, you’ll also need a new kind of security to protect this ‘back-end’ work that goes into keeping your website online. Microsoft Teams Security can help you continue chatting and teleconferencing throughout the week while protecting your firm’s data from hackers who would seek to cause your company harm.
Best Practice Training
As well as the software you use to protect yourself from cyber threats, you should also be considering your human resources – and what level of training and expertise that they’re bringing to the job – to protect your eCommerce website. If, for instance, your workers haven’t been trained in cyber security best practice, they might make mistakes in their online conduct that’ll have damaging ramifications for your business. These might include:
- Clicking on links in emails that download viruses and malware onto their work computers.
- Using poor password protection on their personal laptops, enabling thieves to easily access your work files.
- Practicing poor data security – a lapse that can cost your company millions of dollars if you’re sued for data mishandling.
- Falling foul of phishing scams or other common internet scams where bots pose as customers or clients.
All of these cybersecurity threats are very real, but it should come as no surprise to you that your staff are simply not used to dealing with threats of this nature. They’re trained in their job, but not in high-level cybersecurity thinking. That’s why it’s recommended that you ask your staff to undertake a training module in cybersecurity best practiceto ensure that threats are dealt with and responded to adequately in the future.
As you’ll know, your eCommerce website is only as successful as the visitors it’s able to draw to your sales pages, the payments it’s able to facilitate, and, all-importantly, the down-time it’s able to avoid. Each time your website goes down, whether due to a bug, a server problem, or for required maintenance, you’ll lose customers, and the ones that do visit your website while it’s down might never return again. The loss of income you experience when your website is down can be both short-term and long-term.
There’s a balance to be struck here. If you don’t maintain your website, you’ll find that features of it can start to fail due to a litany of factors beyond your control. Meanwhile, if you maintain your website regularly, you’ll be seen as an unreliable eCommerce website, and your customers will flock to other providers. Make sure you’re dealing with bugs and glitches without going overboard on your web maintenance each month – and time your maintenance for the lowest period of traffic to your website too.
Legal and Regulation
As a business online, it’s not the case that you can simply forego all of the regulations that have helped make the business world fair and friendly for entrepreneurs. There are hundreds of laws and regulations that small businesses, and those operating online, will need to get their heads around if they’re to operate within the confines of the law. Your eCommerce website might feel like it doesn’t need to adhere to rules and regulations, but that’s only until you’re met with a legal challenge, an investigation, or a fine. Be particularly careful of:
- Data protection – you can incur huge fines if you mishandle or leak customer data from your business’ data storage.
- Web sales regulation – which covers harmful substances and untested, unregulated products.
- All the usual legal papers that a company requires in order to operate as a legal entity in the modern world.
There may be other rules and regulations that your firm will need to bear in mind, depending on what you’re selling online and the geographies you operate within. A good rule of thumb is to consult a lawyer to help you keep on the right side of the law and regulations at all times.
Finally, if you’re still concerned that your profitable eCommerce website might come under threat in the future, you should consider bringing on board a team of security consultants. These experts won’t just look at your cybersecurity infrastructure – they have a brand knowledge of where and how businesses fail in the online space. That means they’ll be able to offer insights and tips on how you’ll be able to protect your market share, and your infrastructure, from harms that go well beyond mere security.
The same can be said of firms that look specifically at different parts of your stack. If you’re using Microsoft Teams to coordinate, you’ll want to look to firms that can help you understand the best security measures on this collaboration platform. If you’re using a digital bank account to help process purchases, you might use the insights of a finch expert to advise you on how best to take cash from customers in the future. This world of outsourcing is hugely valuable for businesses looking to protect their firms from harm.
There you have it: a complete list of protective measures that you can take in order to protect your eCommerce site from harm in 2020 and into 2021.